FAQ
Kindred Notes Co
Last updated: 16th January 2026
What does Kindred Notes Co sell?
Kindred Notes Co specializes in custom and thoughtfully designed envelopes created for sending heartfelt letters, notes, and special messages to loved ones, including family members and friends.
Are your products customizable?
Yes. Many of our envelopes are custom-made or personalized based on customer selections.
Please ensure all customization details are correct before completing your order, as personalized items cannot be changed once production begins.
How long does it take to process an order?
Orders are typically processed within 2–5 business days, depending on the level of customization required.
You will receive an email confirmation once your order has been processed and shipped.
Do you offer international shipping?
Yes, we offer international shipping.
Delivery times may vary depending on your location and the shipping carrier used.
Can I cancel or change my order after placing it?
Orders can only be cancelled or modified before production begins.
Once an order enters processing or fulfillment, changes or cancellations are not possible.
What payment methods do you accept?
We accept secure payments via trusted payment providers, including Paystack.
All payment information is processed securely, and we do not store your card details.
Is my payment information safe?
Yes. All payments are processed using industry-standard security protocols through third-party payment gateways. Your card details are never stored on our servers.
What is your refund or return policy?
Due to the customized nature of our products, all sales are final unless an item arrives damaged, defective, or incorrect.
Please refer to our Refund & Return Policy page for full details.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
Your order number
A clear photo of the item
A brief description of the issue
We will review the case and provide a suitable resolution.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking number via email where available.
What if my order is delayed?
Shipping delays may occur due to customs, weather, or carrier-related issues.
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping partners.
How can I contact Kindred Notes Co?
If you have questions or need support, you can reach us at:
Email: kindrednotesco@gmail.com
Kindred Notes Co