FAQ
Frequently Asked Questions (FAQ)
Last Updated: August 2026
What does Kindred Notes Co sell?
Kindred Notes Co is a curated store built around thoughtful design. We started with our signature luxury envelope collections for correspondence and gifting, and have since expanded into a wider range of carefully chosen everyday goods — including home, desk, and tech accessories. Everything we carry, whatever the category, is chosen for the same commitment to quality and function.
Are all of your products designed by Kindred Notes Co?
Kindred Notes Co offers a combination of original branded products, including our signature stationery collections, alongside carefully curated lifestyle and everyday essentials sourced from trusted manufacturing partners. Every product is selected to meet our standards for quality, functionality, and design before becoming part of our collection.
What makes your stationery collection different?
Our envelope sets are designed to transform ordinary correspondence into a memorable experience, with premium textured paper, luxury liner designs, elegant presentation, and durable construction — suitable for gifting, weddings, special occasions, and personal correspondence. Product specifications for each item are listed on its own product page.
Do you offer free shipping?
Yes — we offer free shipping on all orders to the United States and Canada. See our Shipping Policy for full details.
How long does it take to process an order?
Orders are typically processed and handed off to our shipping partner within 1–3 business days of purchase.
How long does delivery take?
Orders are processed within 1–3 business days, and delivery typically takes 7–15 business days once shipped. In total, expect delivery within 8–18 business days of placing your order.
Do you ship internationally?
At this time, Kindred Notes Co strictly serves customers in the United States and Canada — this is why we're able to offer free shipping to both countries. We don't currently ship to other countries. If that changes in the future, we'll update this page and our Shipping Policy accordingly.
Will I receive a tracking number?
Yes. A tracking number will be emailed to you once your order ships. Please allow 24–48 hours for tracking information to update.
Can I cancel or change my order?
Orders may only be modified or cancelled before fulfillment begins. Once an order has entered processing or shipment preparation, changes may no longer be possible — contact us as soon as possible at support@kindrednotesco.shop.
What payment methods do you accept?
We accept secure payments through trusted payment providers, including Paystack and supported debit and credit cards. All transactions are encrypted and processed securely.
Is my payment information safe?
Yes. We do not store your card information. All payment information is processed securely through certified third-party payment providers using industry-standard security measures.
What is your return policy?
We accept returns on eligible, unused items in their original packaging within 30 days of delivery. Some items (such as final sale or personalized/custom products) may not be eligible — this will be clearly marked on the product page. Please see our full Refund & Return Policy for details.
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery at support@kindrednotesco.shop with your order number, a clear photo of the item, and a brief description of the issue. We'll send a replacement or issue a full refund.
Why does Kindred Notes Co sell different types of products?
We believe thoughtful design belongs throughout everyday life. While our journey began with luxury stationery, our mission has expanded to include carefully selected products for the home, workspace, gifting, and daily living. Every item is chosen with the same commitment to quality, usefulness, and timeless design.
What if my order never arrives or is delayed?
If your order is delayed or doesn't arrive within the expected delivery window, contact us and we'll track it down with our shipping partner. If it's confirmed lost in transit, we will send a replacement or issue a full refund at no extra cost to you.
How can I contact Kindred Notes Co?
Kindred Notes Co
8 Lily Close, Peninsula Garden Estate, Sangotedo, Lagos, Nigeria
Phone: +234 80 8187 2740
Email: support@kindrednotesco.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (WAT)
We typically respond within 1–2 business days.
"Some things deserve more than the ordinary."