Refund policy

Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's how we handle it.

Damaged, Missing, or Incorrect Orders
If your order arrives damaged, is missing items, or isn't what you ordered, contact us at support@kindrednotesco.shop within 7 days of delivery and we'll send a replacement or issue a full refund.

Order Never Arrived
If your order does not arrive within the expected delivery window, contact us and we will track it down with our shipping partner. If it's confirmed lost in transit, we will send a replacement or issue a full refund at no extra cost to you.

Change of Mind Returns
We accept returns for eligible, unused items in their original packaging within 30 days of delivery. Certain items (such as final sale or personalized/custom products) are not eligible for return — this will be clearly marked on the product page.

How to Start a Return
Email us at support@kindrednotesco.shop or call +234 80 8187 2740 with your order number and reason for return. We'll provide clear next steps within 1–2 business days.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Questions?
Contact us anytime at support@kindrednotesco.shop.