Refund & Return Policy
Refund & Return Policy
Kindred Notes Co
Last updated: 16th January 2026
Thank you for shopping with Kindred Notes Co. We take pride in the quality of our products and want you to have a pleasant shopping experience. Please read our Refund & Return Policy carefully.
Returns
Due to the nature of our products, all sales are final unless the item arrives damaged, defective, or incorrect.
We do not accept returns or exchanges for:
Change of mind
Incorrect address provided by the customer
Delays caused by shipping carriers
Personalized or custom-made items once production has started
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To process your request, we may require:
A clear photo of the item
Your order number
A brief description of the issue
Once verified, we will offer a replacement or a refund, depending on the situation.
Refunds
Approved refunds will be processed back to the original payment method used during checkout.
Refund processing times:
Refunds are typically processed within 5–10 business days
The time it takes for funds to reflect depends on your bank or payment provider
Payments processed via Paystack will be refunded according to Paystack’s standard refund procedures.
Non-Refundable Items
The following items are non-refundable:
Gift cards
Custom or personalized products
Digital products or downloads (if applicable)
Order Cancellations
Orders can only be cancelled before production or processing begins.
Once an order has entered processing or fulfillment, it cannot be cancelled.
Shipping Costs
Shipping fees are non-refundable, except in cases where the error was caused by us.
Contact Us
If you have questions about our Refund & Return Policy or need assistance with an order, please contact us at:
Email: kindrednotesco@gmail.com
Kindred Notes Co